Shipping policy

Shipping Policy

Effective Date: April 2026 | ManaraGO Dubai, UAE

Welcome to ManaraGO your trusted online marketplace in Dubai, UAE. We are committed to delivering your orders quickly, safely, and reliably. Please read our Shipping Policy carefully to understand how we handle your deliveries.

1. Order Processing Time

All orders are processed within 1–2 business days (Sunday to Thursday, excluding UAE public holidays). Orders placed on weekends or public holidays will begin processing on the next available working day.

  • Standard Orders: processed within 1–2 business days
  • Flash Sale / Promotional Items: processed within 2–3 business days
  • Pre-Order Items: processing time shown on individual product pages
  • Bulk / B2B Orders: processed within 2–5 business days

2. UAE Domestic Delivery

ManaraGO delivers to all seven emirates across the UAE.

Emirate Standard Delivery Express Delivery Shipping Fee
Dubai 1–2 business days Same Day* Free over AED 99
Abu Dhabi 1–2 business days Next Day Free over AED 99
Sharjah / Ajman 1–3 business days Next Day Free over AED 99
Ras Al Khaimah 2–3 business days 2 days AED 15
Fujairah 2–3 business days 2 days AED 15
Umm Al Quwain 2–3 business days 2 days AED 15
Al Ain 2–3 business days 2 days AED 20

*Same-Day Delivery in Dubai is available for orders placed before 2:00 PM GST, Sunday to Thursday, subject to product availability and delivery area coverage.

For orders below AED 99, a standard shipping fee of AED 15 applies.

3. International Shipping

ManaraGO ships to selected international destinations. Delivery times depend on the destination country and chosen shipping method.

Region Estimated Delivery Shipping Fee
GCC Countries (KSA, Kuwait, Bahrain, Oman, Qatar) 3–6 business days From AED 30
Middle East & North Africa 5–10 business days From AED 50
Europe 7–14 business days From AED 80
USA & Canada 10–15 business days From AED 100
Rest of World 10–21 business days Calculated at checkout

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. ManaraGO is not responsible for these additional charges. Customers are solely responsible for all customs clearance costs.

4. Order Tracking

Once your order has been dispatched, you will receive:

  • A confirmation email with your tracking number and carrier name
  • SMS updates at each stage: dispatched, out for delivery, and delivered
  • Real-time tracking via your ManaraGO account under "My Orders"

If you do not receive a tracking update within 2 business days of placing your order, please contact our Customer Support Team.

5. Delivery Partners

ManaraGO works with trusted logistics partners to ensure fast and safe delivery:

  • Aramex UAE
  • DHL Express (international shipments)
  • Fetchr (UAE same-day delivery)
  • ManaraGO Express Fleet (select Dubai areas)

6. Failed Delivery Attempts

Our delivery partner will attempt to deliver your order up to two (2) times. If delivery is unsuccessful:

  • The order will be returned to our fulfilment centre
  • Our customer support team will contact you to arrange re-delivery
  • A re-delivery fee of AED 15 may apply
  • If no response is received within 7 business days, the order will be cancelled and a refund issued (excluding the original shipping fee)

7. Damaged, Lost, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery:

Please provide your order number and clear photos or a short video of the issue. We will arrange a free replacement, re-delivery, or full refund your choice, no questions asked.

For lost shipments, ManaraGO will open an investigation with the carrier within 3–5 business days. If confirmed lost, we will issue a full replacement or refund at no additional cost.

8. Cash on Delivery (COD)

ManaraGO accepts Cash on Delivery for orders within the UAE. The following conditions apply:

  • COD orders must be confirmed via SMS or WhatsApp before dispatch
  • Unconfirmed COD orders will be cancelled after 24 hours
  • COD is available for orders up to AED 3,000. Orders above this value require prepayment
  • Please ensure someone is available at the delivery address to accept and pay for the order

9. PO Box & Remote Areas

ManaraGO does not deliver to PO Box addresses. For remote or inaccessible areas, additional delivery charges and extended timeframes may apply. Our team will contact you directly if your address falls outside our standard coverage zone.

10. Peak Periods & Public Holidays

Processing and delivery times may be longer during UAE public holidays and high-demand periods, including:

  • Eid Al Fitr and Eid Al Adha
  • White Friday Sale
  • Dubai Shopping Festival (DSF)
  • New Year and National Day periods

We recommend placing orders at least 3–5 business days in advance during these periods to ensure on-time delivery.

11. Contact Us

For any shipping or delivery questions, our team is here to help 24/7:

  • Email: support@manaraGO.com
  • WhatsApp: +971 50 644 3356
  • Live Chat: Available on ManaraGO.com
  • Phone: +971 50 644 3356 (Sunday–Saturday, 9AM–6PM GST)

ManaraGO reserves the right to amend this Shipping Policy at any time. Changes take effect immediately upon publication on this page. Last updated: April 2026.